Right to Refuse Service Policy

In order to maintain a high standard of service and provide a safe work environment for its employees, Sweet Violet reserves the right to refuse or discontinue service to clients. Service may be denied to any client who behaves / acts inappropriately by disrupting the normal provision of services, or if a client's behavior or environment threatens the safety of Sweet Violet's employees.

Inappropriate behavior includes, but is not limited to :-

Unreasonable demands for service
Threatening or erratic behavior
Misrepresentation of the need for service
Inappropriate physical contact
Personally threatening and use of offensive language
Outstanding payment due from previous cancellation booking
Unwanted or inappropriate behaviors, comments, or advances that can be verbal or physical

In addition to the above if the client is found in an inebriated / intoxicated state, Sweet Violet can exercise their Right to Refuse service.

Client will be liable to pay full booking value in case of the below scenarios: -

Last-minute cancellation at the client's site
No-show
Phone is not reachable

Our employees can exercise the Right to Refuse service when confronted by a client acting inappropriately or when facing an unsafe situation. They will notify their supervisor of the situation immediately for necessary and appropriate action.

Regards,
Sweet Violet Management